FAQ
Frequently Asked Questions
1. Where do you ship?
We currently ship throughout the United States and selected international destinations.
2. What shipping options are available?
We offer the following shipping methods:
- Express Shipping (3–6 business days) — $20
- Free Shipping (7–14 business days) — Free
- Free Standard Shipping (7–14 business days) — $10
Delivery times may vary depending on holidays, weather conditions, customs, or carrier delays.
3. How long does order processing take?
Orders are usually processed within 1–3 business days before shipment.
4. How can I track my order?
After your order ships, you will receive a tracking number via email within 1–3 business days.
5. Do you accept returns?
Yes. We accept eligible returns within 14 days after delivery.
Returned items must be:
- Unused
- In original condition
- In original packaging
Please contact our support team before sending back any return.
6. What if my order arrives damaged or incorrect?
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours after delivery and include photos of the issue. Our team will work quickly to resolve the problem.
7. Can I cancel or modify my order?
Orders may be canceled or changed within 12 hours after purchase. Once processing or shipping has started, modifications may no longer be possible.
8. Are your mirrors suitable for gifts?
Absolutely. Our luxury hand mirrors are popular as gifts for birthdays, holidays, bridal parties, beauty lovers, and special occasions.
9. Is checkout secure?
Yes. We use secure payment processing and encrypted checkout systems to protect your personal and payment information.
10. How can I contact customer support?
You can contact our support team through our Contact Us page or by email. We typically respond within 24–48 business hours.